Reception Managers

Faster Check In, Fewer Queues, Happier Guests

Turn your front desk into a calm, efficient welcome point instead of a bottleneck. With SOPAGO, Reception Managers offer digital check in and check out, instant guest messaging and organised task handling from one guest platform that runs on the guest’s own phone.

Elevate Your Front Desk With A Digital Guest Platform

The reception is where every stay starts and ends. Long lines, repeated questions and scattered requests make it hard to deliver a warm, professional welcome.

SOPAGO helps you:

  • Reduce lobby congestion with digital arrivals and departures
  • Answer guest questions quickly through messaging rather than constant phone calls
  • Route requests to the right team so nothing gets lost at the desk

 

You gain control of the flow, and guests feel that everything is under control from the first moment.

Contactless Check-In & Check-Out

Cut waiting times without losing the personal touch.

  • Let guests share details and complete check in on their device
  • Offer digital check out so bills and receipts are handled smoothly
  • Keep the front desk free for complex cases and high value interactions


Your team spends less time on paperwork and more time on genuine hospitality.

Instant Guest Communication

Stay reachable without being overwhelmed.

  • Use in app messaging to answer questions about rooms, services and the local area
  • Share updates about room readiness, early check in, late check out or changes
  • Provide clear guidance on issues like Wi Fi, breakfast times or transport options


Guests feel looked after and informed, without crowding the desk or ringing repeatedly.

Streamlined Task Management From The Front Desk

Stop using the reception as a manual switchboard.

  • Capture housekeeping, maintenance and special requests in one place
  • Send each request directly to the right department with clear notes
  • Track progress so reception knows when to follow up with guests


Your workflow becomes smoother, and guests see faster, more reliable service.

SOPAGO transformed how we showcase daily excursions. Guests love being able to book water sports and island tours with a few taps!

Daniel Otieno
Hotel Manager, Beach Resort

From live entertainment updates to special offers, SOPAGO has boosted engagement and freed my staff to provide more personal guest interactions.

Mariam Omondi
Hotel Manager, Beach Resort

We’re located in a busy urban area, and SOPAGO helps us keep guests informed about local events and on-site services. It’s a true time-saver!

Zainab Mwangi
Hotel Manager, City Hotel

Guests can now find everything they need in one place. SOPAGO’s convenience has increased positive feedback and repeat bookings.

Ali Khamisi
Hotel Manager, City Hotel

Our nature tours and hiking trails are easily discovered through SOPAGO. Guests appreciate the seamless scheduling, and our team loves the reduced paperwork.

James Olewe
Lodge Manager

SOPAGO’s real-time updates help us handle last-minute changes in safari timings. It’s a fantastic tool for enhancing our wilderness experience.

Anna Kobong’o
Lodge Manager

With SOPAGO’s targeted promotions, our upselling efforts have gone through the roof. We can perfectly time beachside offers without overwhelming guests.

Kelvin Njoroge
Revenue Manager, Beach Resort

Analyzing guest preferences is now simple. SOPAGO’s data insights helped us refine packages and boost overall revenue.

Diana Ogutu
Revenue Manager, Beach Resort

Our clients can browse treatments and wellness packages online. SOPAGO made scheduling easier and reduced waiting times.

Grace Wanjiru
SPA Manager

Since integrating SOPAGO, spa bookings have soared. Guests love the intuitive interface, and we love the smoother workflow!

Hannah Wakio
SPA Manager

SOPAGO integrated effortlessly with our existing systems. Minimal downtime and great support—exactly what our tech team needed.

Sam Bakari
IT Manager, City Hotel

We used to manage multiple platforms, but SOPAGO consolidated everything into one solution. It’s secure, user-friendly, and saves us hours each week.

Esther Karani
IT Manager, City Hotel

SOPAGO’s menu highlights let guests pre-plan dining options. It’s been a hit—especially with foodies looking for curated experience.

Victor Mugabe
F&B Manager, Boutique Hotel

Promoting our seasonal specialties is now a breeze. SOPAGO helps us drive sales while keeping guests excited about our culinary offerings.

Patricia Musyoka
F&B Manager, Boutique Hotel

The mobile ordering feature reduced congestion at our restaurant. Guests can browse, order, and pay right from their phones.

Ahmed Yusuf
F&B Manager, City Hotel

With SOPAGO’s push notifications, we easily market daily specials. Revenue from our lunch menu has noticeably increased.

Betty Awiti
F&B Manager, City Hotel

Contactless check-ins mean fewer queues and happier guests. SOPAGO’s convenience factor has made a world of difference at our front desk.

Linus Mwema
Reception Manager, City Hotel

Our team now addresses guest inquiries faster through SOPAGO’s instant messaging. It’s improved guest satisfaction and streamlined our workflow.

Susan Makori
Reception Manager, City Hotel

What Front Office Leaders Say About SOPAGO

Frequently Asked Questions