SOPAGO helps hotels, resorts, lodges and luxury properties across Africa deliver seamless guest journeys, automate daily operations and grow revenue. Our AI-powered platform and fully managed services handle the tech and data, so your team can focus on unforgettable guest experiences.
No matter your size, style or location, SOPAGO adapts to your reality. Our solutions are modular, mobile-first and built for African destinations. We are helping you compete with international brands while keeping operations simple for your team.
Boost direct bookings, streamline guest communication and maximize upsell opportunities. From spa and F&B to activities and packages.
Automate daily operations, speed up response times and deliver consistent service quality that drives better reviews and repeat stays.
Showcase unique experiences like safaris and excursions, maintain direct guest relationships and collect real-time feedback throughout the stay.
Offer highly personalized journeys with digital touchpoints, loyalty programs and targeted communications that match your brand standards.
Simplify bookings and check-ins, enable secure digital payments and build strong relationships with long-stay guests over time.
Problem: Seasonal demand and OTA dependency make revenue unpredictable. With no structured loyalty or guest data, it’s hard to bring guests back.
SOPAGO Solution: Our AI-driven Customer Data Platform (CDP) powers loyalty programs and newsletters with smart segmentation. We automatically suggest the right incentives and messages to the right guests, increasing repeat bookings and upsells without requiring managers to do complex data analysis.
Problem: High staff turnover, poor coordination and manual processes lead to slow responses, missed requests and unhappy guests. New tools often add complexity instead of solving it.
SOPAGO Solution: With Task Management PRO and integrated guest communication, your teams respond faster via WhatsApp, SMS or push notifications. As a fully managed service, SOPAGO handles setup, optimization and data. Your staff simply use an intuitive interface and focus on hospitality.
Problem: Competitors offer apps, loyalty rewards and guest surveys that make them look more modern and professional, while many African properties worry about cost, complexity and lack of in-house expertise.
SOPAGO Solution: Our AI-powered Guest App and Guest Surveys give you the same digital capabilities as international brands, without needing an internal tech team. You deliver personalized journeys and data-driven improvements, while SOPAGO runs the intelligence and infrastructure in the background.
SOPAGO provides a complete portfolio of digital hospitality tools. You can start with one module or roll out the full platform. Each solution works on its own and integrates seamlessly through our AI-powered Customer Data Platform (CDP).
A mobile-first, branded hub where guests can manage their entire stay:
Discover & Stay is your digital front door. A guest information and marketing engine designed to increase direct bookings and visibility for properties in Africa.
At the heart of SOPAGO is our AI-driven Customer Data Platform (CDP), which unifies guest data from every touchpoint like website, app, messages, surveys and stays.
Unlike traditional CRMs, the CDP:
Delivered as a fully managed service, our experts handle data integration, segmentation and optimization. You get measurable improvements in guest satisfaction and revenue, without needing an in-house data team.
Turn first-time visitors into repeat guests.
Our AI analyzes guest data and crafts tailored loyalty offers that increase return rates:
Stay top-of-mind with the right message at the right time.
SOPAGO’s AI chooses the best timing, topics, and guest segments for your newsletters:
Your team provides input; we manage the execution and optimization.
Understand your guests before problems become bad reviews.
Our survey tools collect feedback at key moments in the journey and use AI to:
You get clear insights rather than raw data.
Keep your property running smoothly with SOPAGO’s Task Management PRO. From housekeeping to maintenance and front office, every task is tracked, assigned, and completed in real time—so nothing falls through the cracks.
Key Benefits:
Whether you manage a lodge, city hotel or luxury resort, Task Management PRO gives you the structure and visibility you need, even with high staff turnover.
SOPAGO is a cloud-based, AI-powered hospitality platform that provides hotels, resorts, lodges and serviced apartments with a branded guest app, an AI-driven Customer Data Platform and operational tools like Task Management PRO. We combine software with fully managed services so you can digitize your guest journey and operations without adding complexity.
Yes. Guests can access their booking details, including itinerary, room information and check-in/check-out dates directly in the Guest App. They can also manage requests, book activities and view additional services from one place.
Discover & Stay is a digital guest information and marketing platform that gives your guests easy access to all relevant property and destination details via their mobile devices without requiring constant staff involvement. It helps you tell your story, highlight unique experiences, and support more direct bookings.