Hotel General Managers

One Digital View Of Guests, Revenue And Operations

With SOPAGO, General Managers get a clear, data backed view of guest satisfaction, team performance and revenue opportunities in a single guest experience platform.

Turn Your Property Into A Well Orchestrated Operation

You balance guest expectations, staff performance and owner demands every day. Spreadsheets, disconnected tools and paper notes make that role harder than it needs to be.

SOPAGO helps you:

  • Connect guest communication, services and feedback in one place
  • Give each department clear, trackable tasks and priorities
  • Use live data rather than guesswork to make decisions

 

The result is a smoother operation and a hotel that feels more in control.

Elevated Guest Satisfaction And Reputation

Understand and respond to guest needs before they become complaints.

  • Use direct messaging and in stay feedback to catch issues while guests are still on property
  • Monitor response times and resolution rates across departments
  • Identify recurring pain points and fix them at the process level


You protect online reviews, grow repeat business and build a stronger brand in your market.

Streamlined Operations and Team Efficiency

Replace fragmented tools with a single, easy to use platform.

  • Centralise housekeeping requests, maintenance jobs and F&B orders
  • Route tasks automatically to the right team or role
  • Give supervisors a simple view of what is pending, in progress or delayed


Teams work with more focus, less confusion and a clear sense of priority.

Clear Revenue Opportunities You Can Act On

Turn guest attention into measurable income, without damaging trust.

  • Set up timely upsell offers for room upgrades, late check out and add ons
  • Promote dining, spa, activities and partner services through the guest app
  • Track which offers perform best and adjust strategy quickly


You increase revenue per occupied room while keeping the experience guest centred.

“By adopting SOPAGO at your property, you’ll not only refine how you manage guest interactions and staff operations—you’ll also enhance the overall performance of your hotel, ensuring both guests and stakeholders remain highly satisfied.”

SOPAGO transformed how we showcase daily excursions. Guests love being able to book water sports and island tours with a few taps!

Daniel Otieno
Hotel Manager, Beach Resort

From live entertainment updates to special offers, SOPAGO has boosted engagement and freed my staff to provide more personal guest interactions.

Mariam Omondi
Hotel Manager, Beach Resort

We’re located in a busy urban area, and SOPAGO helps us keep guests informed about local events and on-site services. It’s a true time-saver!

Zainab Mwangi
Hotel Manager, City Hotel

Guests can now find everything they need in one place. SOPAGO’s convenience has increased positive feedback and repeat bookings.

Ali Khamisi
Hotel Manager, City Hotel

Our nature tours and hiking trails are easily discovered through SOPAGO. Guests appreciate the seamless scheduling, and our team loves the reduced paperwork.

James Olewe
Lodge Manager

SOPAGO’s real-time updates help us handle last-minute changes in safari timings. It’s a fantastic tool for enhancing our wilderness experience.

Anna Kobong’o
Lodge Manager

With SOPAGO’s targeted promotions, our upselling efforts have gone through the roof. We can perfectly time beachside offers without overwhelming guests.

Kelvin Njoroge
Revenue Manager, Beach Resort

Analyzing guest preferences is now simple. SOPAGO’s data insights helped us refine packages and boost overall revenue.

Diana Ogutu
Revenue Manager, Beach Resort

Our clients can browse treatments and wellness packages online. SOPAGO made scheduling easier and reduced waiting times.

Grace Wanjiru
SPA Manager

Since integrating SOPAGO, spa bookings have soared. Guests love the intuitive interface, and we love the smoother workflow!

Hannah Wakio
SPA Manager

SOPAGO integrated effortlessly with our existing systems. Minimal downtime and great support—exactly what our tech team needed.

Sam Bakari
IT Manager, City Hotel

We used to manage multiple platforms, but SOPAGO consolidated everything into one solution. It’s secure, user-friendly, and saves us hours each week.

Esther Karani
IT Manager, City Hotel

SOPAGO’s menu highlights let guests pre-plan dining options. It’s been a hit—especially with foodies looking for curated experience.

Victor Mugabe
F&B Manager, Boutique Hotel

Promoting our seasonal specialties is now a breeze. SOPAGO helps us drive sales while keeping guests excited about our culinary offerings.

Patricia Musyoka
F&B Manager, Boutique Hotel

The mobile ordering feature reduced congestion at our restaurant. Guests can browse, order, and pay right from their phones.

Ahmed Yusuf
F&B Manager, City Hotel

With SOPAGO’s push notifications, we easily market daily specials. Revenue from our lunch menu has noticeably increased.

Betty Awiti
F&B Manager, City Hotel

Contactless check-ins mean fewer queues and happier guests. SOPAGO’s convenience factor has made a world of difference at our front desk.

Linus Mwema
Reception Manager, City Hotel

Our team now addresses guest inquiries faster through SOPAGO’s instant messaging. It’s improved guest satisfaction and streamlined our workflow.

Susan Makori
Reception Manager, City Hotel

What Hotel Leaders Say About SOPAGO

Frequently Asked Questions