City Hotels

Digital Convenience For Fast Moving Travellers

Give business and city travellers the speed and control they expect, from digital check in to express check out and on demand services. With SOPAGO, your city hotel offers quick arrivals, mobile service requests and clear information in one digital guest platform that runs on the guest’s own phone.

Make Your City Hotel Work At The Pace Of Your Guests

Urban stays are short, intense and often packed with meetings, events and late arrivals. Guests expect everything to be simple and immediate.

SOPAGO helps you:

  • Reduce queues and waiting times at reception
  • Move room service, housekeeping and requests onto mobile
  • Keep guests informed about the hotel and the city in real time


You deliver a smoother, more efficient stay without losing the human touch at the front desk.

Comprehensive City Hotel Guide

Turn your hotel and neighbourhood into an easy to use digital guide.

  • Present room features, facilities and services in one clear directory
  • Highlight breakfast, gym, meeting rooms, co working areas and parking
  • Share hand picked nearby restaurants, cafes and after work spots


Guests quickly understand what is available on property and where to go outside, without calling reception.

Instant Communication & Live Updates

Stay connected with guests wherever they are in the city.

  • Use two way messaging for questions, special requests and support
  • Send updates about events, dining specials, happy hours or late check out offers
  • Share important notices about maintenance, safety or city disruptions


Your team reacts faster and guests always know what is going on.

Effortless Mobile Room Service

Make food and beverage ordering as easy as ordering a ride.

  • Let guests browse menus with photos and clear descriptions from their device
  • Allow them to order from their room, lobby or meeting area
  • Reduce time spent on phone orders and paper menus


You increase F&B revenue and deliver a smoother experience to guests working or resting in their rooms.

Smart Upsell And Cross Sell

Increase revenue per stay without pressure.

  • Offer room upgrades, early check in or late check out when it makes sense
  • Promote city tours, transfers, day passes or partner services
  • Time offers around arrival, mid stay and departure moments


Guests discover options they actually want, and you grow incremental revenue.

Secure Online Check-In

Remove friction from arrivals and departures.

  • Allow guests to check in online, share details and preferences before arrival
  • Reduce crowding at the front desk and shorten waiting times
  • Offer fast, digital check out with folios and receipts sent directly


Your team gains time, and guests can focus on their trip, not on paperwork.

On-Demand Housekeeping

Give guests control over how and when their room is serviced.

  • Let them choose preferred cleaning times or request extra towels, amenities or ironing
  • Reduce unnecessary knocks and missed timings
  • Help housekeeping teams plan their day based on actual demand


You maintain high standards while reducing wasted effort.

Seamless Transportation Arrangements

Support guests in moving around a busy city with confidence.

  • Present options for airport shuttles, taxis and trusted drivers
  • Link to local public transport details or passes where relevant
  • Share directions, pick up points and timings in the same space as other services


Guests feel safer and better prepared, and front desk teams handle fewer repeated questions.

Centralized Task Manager

Keep your city hotel team aligned behind the scenes.

  • Route guest requests directly to the right department
  • Track completion of tasks like extra pillows, maintenance or room moves
  • Use data to understand response times and improve service levels


Guests enjoy fast, consistent service and your managers gain real visibility.

SOPAGO transformed how we showcase daily excursions. Guests love being able to book water sports and island tours with a few taps!

Daniel Otieno
Hotel Manager, Beach Resort

From live entertainment updates to special offers, SOPAGO has boosted engagement and freed my staff to provide more personal guest interactions.

Mariam Omondi
Hotel Manager, Beach Resort

We’re located in a busy urban area, and SOPAGO helps us keep guests informed about local events and on-site services. It’s a true time-saver!

Zainab Mwangi
Hotel Manager, City Hotel

Guests can now find everything they need in one place. SOPAGO’s convenience has increased positive feedback and repeat bookings.

Ali Khamisi
Hotel Manager, City Hotel

Our nature tours and hiking trails are easily discovered through SOPAGO. Guests appreciate the seamless scheduling, and our team loves the reduced paperwork.

James Olewe
Lodge Manager

SOPAGO’s real-time updates help us handle last-minute changes in safari timings. It’s a fantastic tool for enhancing our wilderness experience.

Anna Kobong’o
Lodge Manager

With SOPAGO’s targeted promotions, our upselling efforts have gone through the roof. We can perfectly time beachside offers without overwhelming guests.

Kelvin Njoroge
Revenue Manager, Beach Resort

Analyzing guest preferences is now simple. SOPAGO’s data insights helped us refine packages and boost overall revenue.

Diana Ogutu
Revenue Manager, Beach Resort

Our clients can browse treatments and wellness packages online. SOPAGO made scheduling easier and reduced waiting times.

Grace Wanjiru
SPA Manager

Since integrating SOPAGO, spa bookings have soared. Guests love the intuitive interface, and we love the smoother workflow!

Hannah Wakio
SPA Manager

SOPAGO integrated effortlessly with our existing systems. Minimal downtime and great support—exactly what our tech team needed.

Sam Bakari
IT Manager, City Hotel

We used to manage multiple platforms, but SOPAGO consolidated everything into one solution. It’s secure, user-friendly, and saves us hours each week.

Esther Karani
IT Manager, City Hotel

SOPAGO’s menu highlights let guests pre-plan dining options. It’s been a hit—especially with foodies looking for curated experience.

Victor Mugabe
F&B Manager, Boutique Hotel

Promoting our seasonal specialties is now a breeze. SOPAGO helps us drive sales while keeping guests excited about our culinary offerings.

Patricia Musyoka
F&B Manager, Boutique Hotel

The mobile ordering feature reduced congestion at our restaurant. Guests can browse, order, and pay right from their phones.

Ahmed Yusuf
F&B Manager, City Hotel

With SOPAGO’s push notifications, we easily market daily specials. Revenue from our lunch menu has noticeably increased.

Betty Awiti
F&B Manager, City Hotel

Contactless check-ins mean fewer queues and happier guests. SOPAGO’s convenience factor has made a world of difference at our front desk.

Linus Mwema
Reception Manager, City Hotel

Our team now addresses guest inquiries faster through SOPAGO’s instant messaging. It’s improved guest satisfaction and streamlined our workflow.

Susan Makori
Reception Manager, City Hotel

City Hotel Leaders On SOPAGO

Frequently Asked Questions