We reduced overbookings to near zero in peak season. The front desk finally breathes.
Run your hotel on a reliable cloud based PMS, powerful channel manager and modern booking engine, delivered and supported locally by SOPAGO.
With SOPAGO Systems, you get a complete hotel system that fits East African realities – from reservations and rates to channels and direct bookings – with onboarding, training and support handled for you.
If you do not control your hotel systems, they start to control you.
Across East Africa, many hotels and lodges still struggle with:
| The result: Lost revenue, stressed teams, unhappy guests and constant pressure from owners.
SOPAGO Systems provides a complete operations backbone for your property:
| You gain the structure of a professional hotel system with a partner who understands how African properties actually work day to day.
Feature: One clear calendar and a single source of truth for reservations.
Benefit: Front desk teams manage check in and check out, walk ins, modifications, groups and folios in a clean, cloud interface. Real time availability is visible across the team on any connected device.
Outcome: Faster reception, fewer mistakes and smoother handovers between shifts.
Feature: Sell across many channels without double entry.
Benefit: Connect to a wide range of OTAs and sales partners. Update rates and availability once and push them automatically to all connected channels.
Outcome: Fewer overbookings, less manual work and better control over your distribution.
Feature: Turn your website into a strong direct booking channel.
Benefit: Add a modern, mobile friendly booking engine to your hotel website. Present room types, photos, rate plans and add ons clearly, and give guests a fast, secure way to book and pay direct.
Outcome: More commission free bookings and stronger net operating income.
Feature: Control pricing and rules from one place.
Benefit: Configure rate plans, promotions, minimum stay rules, stop sales and tax settings centrally, then apply them across all relevant channels with a few clicks.
Outcome: Better yield management, fewer errors and a more disciplined pricing strategy.
Feature: Serve B2B partners with confidence.
Benefit: Create and track corporate contracts, allotments and group blocks inside the system, with clear release dates and usage.
Outcome: Clean handling of group and corporate business and stronger professional relationships.
Feature: Always know which rooms are ready.
Benefit: Simple room status tools allow housekeeping and front office to see which rooms are dirty, in process or clean, and update them in real time.
Outcome: Less radio noise, quicker room turns and fewer delays at check in.
Feature: Keep guest and company billing clear and traceable.
Benefit: Capture all charges, split folios when needed, issue invoices and export information for finance and owners.
Outcome: Less back office effort and fewer billing disputes.
Feature: Understand performance at a glance.
Benefit: Daily and monthly reports for occupancy, ADR, RevPAR, pickup, channel mix and more. Managers and owners get clear numbers rather than chasing spreadsheets.
Outcome: Faster decisions and more focused action.
Feature: Link operations with guest engagement.
Benefit: When you are ready, connect SOPAGO’s CDP and Guest Experience tools to use PMS data for newsletters, loyalty, surveys and in stay offers.
Outcome: Move from pure operations control to a full guest lifecycle strategy.
We map your rooms and room types, taxes and fees, channels and contracts, and reporting needs. We review your current systems and manual processes and agree on a rollout plan.
SOPAGO configures SOPAGO Systems for your property, sets up rate plans and room types, connects your chosen sales channels through the channel manager and installs the booking engine on your website. We test full booking flows from each source.
We deliver focused training for front office, reservations and management. Once you go live, SOPAGO monitors operations and provides close support, especially during the first busy weeks.
| Most properties go live in 5–20 days depending on scope and channel mix.
⭐−85% overbooking incidents
⭐+20% direct bookings
⭐−30% front-desk processing time
We reduced overbookings to near zero in peak season. The front desk finally breathes.
Our website now converts like an OTA — and commissions are down.
Training was realistic for our team. The system just makes sense.
Pricing for SOPAGO Systems is clear and scales with your property.
We agree a clear package, scope and timeline before you start. No hidden charges.
SOPAGO Systems is the operational core of your hotel. You can extend it at any time with other SOPAGO services:
You choose when to move from operations control into a full digital hospitality ecosystem.
No. SOPAGO Systems is designed for independent and mid sized hotels. SOPAGO handles configuration and provides practical, short training sessions built for busy teams with limited time.
We create a structured migration plan, importing only the information you really need. We run test cycles and keep fallback options in place during the transition.
Availability and rates are managed centrally and synchronised through the channel manager to all connected OTAs and to your direct booking engine. When a room is sold on one channel, inventory updates everywhere.
Yes. A strong booking engine with clear rates and availability gives guests a good reason to book direct. Over time, you can shift a part of your demand from high commission channels to your own website.
No. You can start with PMS and channel manager only, or include the booking engine from day one. Other SOPAGO services such as CDP, Guest Experience, loyalty or surveys can be added step by step.