UPSELL & ADVERTISE
Make room upgrades visible, hotel services at your fingertips and available activities navigable on your guest smartphones. Boost your revenue by advertising your available outlets through a branded hotel app.
A proven and effective digital noisemaker for spreading your hotel discounts & special offers.
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Sopago ensures that your promotions reach the target market with simplified & easy visuals for guests to commit & make purchases.
DIGITAL HUB
Say goodbye to the traditional in-room paper directories and make available practical information about your hotel like room amenities, accessibility accesses, spoken language, dining hours, all-inclusive activities and more.
SOPAGO app lets you add all of that and keep it always up-to-date in a digital format that will save you and the planet tons of paper.
COMMUNICATION HUB
Link up directly with your guests via live chats when they show interest or book. Be closer as you should when your guests need you. Accept or decline guest requests, manage outlets orders and adjust your guest booking on their behalf making it even more convenient & seamless at ago. Nothing seems unachievable with SOPAGO Guests' App.
SMART AUTOMATION
From check-in to check-out, a hotel guest must only ever experience the very highest levels of comfort, service, and convenience. Sopago has introduced a range of automation solutions designed specifically to boost working efficiency and guest satisfaction.In line with your sustainability goals & initiatives, plumbing issues, for example, can be identified and leaks reported fast, allowing maintenance employees to repair them as soon as feasible, lowering your repair costs.
CONCIERGE CHAT
Link up directly with your guests via live chats. Be closer as you should when your guests need you. Accept or decline guest requests, manage outlets orders and adjust your guest booking on their behalf making it even more convenient & seamless.
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At a glance, solve the frequently asked questions on service orders, restaurant reservations, and local attractions info as guests are now able to access information and services directly from their mobile devices, without having to visit the front desk or make a phone call.
ONLINE CHECK-IN
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Collect guest details - Modern-day traveller enjoys new technology when it comes to the check-in process. Be the reason to give them a the first impression of your tech-savvy hotel by allowing them to remote or online check-in at their convenience.
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Documents Scan - Save your hotel money on paper cost and time by creating an organized and structured digital database of guest information, allowing for a more efficient and convenient way for authorized access.
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Consent request - Give your guest an option to opt-in on your marketing initiatives allowing giving you the power to share any special offers, discounts or important information.
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Deposit collection - Have the freedom to collect deposit for the exact amount you want from each guest depending on their reservations information.
DIGITAL MENU & MOBILE ORDERING
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Room Service - From the comfort of their rooms, guests are now able to order food & drinks on their smartphones.
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QR Code Ordering - From a sun lounger at the pool or a sun bed on the beach, guests are able to order a refill and their favourite cocktail using their smartphone.
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Tailor-made Ordering - As per their preference, guests are able to order F&B services by providing guiding details through Sopago app.
BOOKING SERVICES
We boast of the best-in-class booking services to ensure a seamless and hassle-free experience for your guests;
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Accommodation - Integrate your hotel booking engine within seconds and boost your room revenue at zero commission
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Restaurants - Guests are now able to book a table and make reservations at your fine dining restaurant using their smartphones.
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Sports facilities - Let your guests book their sports activities such as gym, tennis courts, basketball courts, archery etc at their fingertips. Minimise calls & unnecessary visits to the reception.
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Spa & Wellness - Manage & control your spa slots by availing your treatments to be bookable online through the hotel app. Offer wellness in a smart way.
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Excursions & Activities - Make extra revenue by connecting 3rd party services like Safaris, Water Sports & destination excursions to be bookable within your hotel app. Hotel activities such as yoga, nature trails & beach run can also be booked upfront.
TASK MANAGEMENT
Spend time taking care of your guests' needs by making sure that no requites is missed or disregarded. Sopago Task management allows hotel staff to manage and track daily tasks, such as housekeeping, maintenance, and front desk operations, directly from their smartphones. In real-time, utilize features such as task prioritization, task completion tracking, and task history. Hoteliers are now able to streamline and optimize the workflow of their operations and ensure that tasks are completed efficiently and on time.
BRANDING
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Customisation - We will help you achieve your digital guest experience goals that align with your hotel brand identity. From logos to fonts to images to colours to brand language, Sopago will deliver you a fully customized app to promote trust through a consistently branded customer journey.
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Image Gallery -A picture says a thousand words. Choose the best photos of each available facility & outlet to allow your guests to scroll through for a better feel & understanding of your property offering.
REVIEWS & SURVEYS
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Feedback - Don’t settle for “ok” when you can strive for “the best”. Be bold and embrace hotel technology in getting real-time quantitative and qualitative feedback for each of your services. Sopago allows you to encourage your guests to share their experiences with the world, therefore improving the hotel's public rating.
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Surveys - Have guests fill out surveys after they consume or attend specific services. You will learn more about how to improve the overall experience.
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Social Media - Foster a sense of community and belonging among your guests, who may feel more connected to your brand. Instantly link guests to your social media channels where they are able to share the instagramable experience they are having at your hotel.
ANALYTICS & INSIGHTS
Measure your property performance using big data. With Sopago, you are now able to obtain real-time statistics on how your services are being used, so you know what works well and what needs to be improved or adjusted. Be digitally empowered to track, adjust and realign services based on real data.
Sopago allows you to filter the activity data by date range or service type to get exactly the information you need to make the right decision. Dive deeper by downloading the reports and share with the team or for further processes.
